[…] Airportr, a UK-based luggage service that partners with airlines to let its largely UK- and Europe-based users pay to have their bags picked up, checked, and delivered to their destination. Researchers at the firm CyberX9 found that simple bugs in Airportr’s website allowed them to access virtually all of those users’ personal information, including travel plans, or even gain administrator privileges that would have allowed a hacker to redirect or steal luggage in transit. Among even the small sample of user data that the researchers reviewed and shared with WIRED they found what appear to be the personal information and travel records of multiple government officials and diplomats from the UK, Switzerland, and the US.
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Airportr’s CEO Randel Darby confirmed CyberX9’s findings in a written statement provided to WIRED but noted that Airportr had disabled the vulnerable part of its site’s backend very shortly after the researchers made the company aware of the issues last April and fixed the problems within a few day. “The data was accessed solely by the ethical hackers for the purpose of recommending improvements to Airportr’s security, and our prompt response and mitigation ensured no further risk,” Darby wrote in a statement. “We take our responsibilities to protect customer data very seriously.”CyberX9’s researchers, for their part, counter that the simplicity of the vulnerabilities they found mean that there’s no guarantee other hackers didn’t access Airportr’s data first. They found that a relatively basic web vulnerability allowed them to change the password of any user to gain access to their account if they had just the user’s email address—and they were also able to brute-force guess email addresses with no rate limitations on the site. As a result, they could access data including all customers’ names, phone numbers, home addresses, detailed travel plans and history, airline tickets, boarding passes and flight details, passport images, and signatures.[…]
Robin Edgar
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