Daily Archives: October 4, 2023

Booking.com not passing on payments to hotels for months on end

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Travel website Booking.com has left many hotel operators and other partners across the globe thousands of dollars out of pocket for months on end, blaming the lack of payment on a “technical issue”.

The issue is widespread in Thailand, Indonesia and Europe among hoteliers who are venting their frustrations in Facebook groups as rumours swirl about the cause of the failure to pay.

Usually, if a customer makes a booking for a hotel through the website Booking.com and elects to pay upfront, the site takes the payment and passes it on to the hotel operator, minus a commission.

Booking.com’s partners have reported issues receiving payments since July, and in some cases months earlier. While Booking.com has continued taking payments from customers, the company has not always passed on the amount owed to hotel operators and others whom the Guardian has spoken to.

In August, the Booking Group reported total revenues of $5.5bn and a profit of $1.3bn for the second quarter of 2023 – up 27% and 51% on the previous year respectively.

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struggle to get in contact with anyone at Booking.com about the issue.

“There is no way to contact them. Online it says you must talk to finance or credit control, neither of whom have a phone number or email address.”

He said you can call a contact centre, which then lodges a ticket for those teams. But the ticket expires every four days, requiring another phone call to lodge a new ticket. The Guardian has been told by multiple hotel operators that this is the practice.

It has led many to attempt other ways to reach the company, including LinkedIn messaging, directs emails to the Booking group CEO and looking up individual financial officers online.

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Others affected include travel bloggers and websites that are paid affiliate payments when customers click through a link on their site.

Some operators who spoke to news outlets in recent months reported being paid once their story became public. The Hungarian consumer watchdog last month launched a probe into the company’s failure to pay hotel operators in the country and raided Booking.com’s local office, after local reporting on the issue.

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Infeld said merely paying back what is owed by the company is not sufficient. He wants every hotel that hasn’t been paid to be paid along with market interest and all of Booking.com commissions waived.

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Source: Travel website Booking.com leaves hoteliers thousands of dollars out of pocket | Business | The Guardian

Singapore plans to scan your face instead of your passport

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[…] “Singapore will be one of the first few countries in the world to introduce automated, passport-free immigration clearance,” said minister for communications and information Josephine Teo in a wrap-up speech for the bill. Teo did concede that Dubai had such clearance for select enrolled travelers, but there was no assurance of other countries planning similar actions.

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Another consideration for why passports will likely remain relevant in Singapore airports is for checking in with airlines. Airlines check passports not just to confirm identity, but also visas and more. Airlines are often held responsible for stranded passengers so will likely be required to confirm travelers have the documentation required to enter their destination.

The Register asked Singapore Airlines to confirm if passports will still be required on the airline after the implementation of biometric clearance. They deferred to Changi’s operator, Changi Airport Group (CAG), which The Reg also contacted – and we will update if a relevant reply arises.

What travelers will see is an expansion of a program already taking form. Changi airport currently uses facial recognition software and automated clearance for some parts of immigration.

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Passengers who pre-submit required declarations online can already get through Singapore’s current automated immigration lanes in 20 to 30 seconds once they arrive to the front of the queue. It’s one reason Changi has a reputation for being quick to navigate.

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According to CAG, the airport handled 5.12 million passenger movements in June 2023 alone. This figure is expected to only increase as it currently stands at 88 percent of pre-COVID levels and the government sees such efficiency as critical to managing the impending growth.

But the reasoning for biometric clearance go beyond a boom in travelers. With an aging population and shrinking workforce, Singapore’s Immigration & Checkpoints Authority (ICA) will have “to cope without a significant increase in manpower,” said Teo.

Additionally, security threats including pandemics and terrorism call for Singapore to “go upstream” on immigration measures, “such as the collection of advance passenger and crew information, and entry restrictions to be imposed on undesirable foreigners, even before they arrive at our shores,” added the minister.

This collection and sharing of biometric information is what enables the passport-free immigration process – passenger and crew information will need to be disclosed to the airport operator to use for bag management, access control, gate boarding, duty-free purchases, as well as tracing individuals within the airport for security purposes.

The shared biometrics will serve as a “single token of authentication” across all touch points.

Members of Singapore’s parliament have raised concerns about shifting to universal automated clearance, including data privacy, and managing technical glitches.

According to Teo, only Singaporean companies will be allowed ICA-related IT contracts, vendors will be given non-disclosure agreements, and employees of such firms must undergo security screening. Traveler data will be encrypted and transported through data exchange gateways.

As for who will protect the data, that role goes to CAG, with ICA auditing its compliance.

In case of disruptions that can’t be handled by an uninterruptible power supply, off-duty officers will be called in to go back to analog.

And even though the ministry is pushing universal coverage, there will be some exceptions, such as those who are unable to provide certain biometrics or are less digitally literate. Teo promised their clearance can be done manually by immigration officers.

Source: Singapore plans to scan your face instead of your passport • The Register

Data safety is a real issue here – how long will the data be collected and for what other purposes will it be used?

UK passport and immigration images database could be repurposed to catch shoplifters

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Britain’s passport database could be used to catch shoplifters, burglars and other criminals under urgent plans to curb crime, the policing minister has said.

Chris Philp said he planned to integrate data from the police national database (PND), the Passport Office and other national databases to help police find a match with the “click of one button”.

But civil liberty campaigners have warned the plans would be an “Orwellian nightmare” that amount to a “gross violation of British privacy principles”.

Foreign nationals who are not on the passport database could also be found via the immigration and asylum biometrics system, which will be part of an amalgamated system to help catch thieves.

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Until the new platform is created, he said police forces should search each database separately.

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Emmanuelle Andrews, policy and campaigns manager at the campaign group, said: “Time and time again the government has relied on the social issue of the day to push through increasingly authoritarian measures. And that’s just what we’re seeing here with these extremely worrying proposals to encourage the police to scan our faces as we go to buy a pint of milk and trawl through our personal information.

“By enabling the police to use private dashcam footage, as well as the immigration and asylum system, and passport database, the government are turning our neighbours, loved ones, and public service officials into border guards and watchmen.

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Silkie Carlo, director of Big Brother Watch, said: “Philp’s plan to subvert Brits’ passport photos into a giant police database is Orwellian and a gross violation of British privacy principles. It means that over 45 million of us with passports who gave our images for travel purposes will, without any kind of consent or the ability to object, be part of secret police lineups.

“To scan the population’s photos with highly inaccurate facial recognition technology and treat us like suspects is an outrageous assault on our privacy that totally overlooks the real reasons for shoplifting. Philp should concentrate on fixing broken policing rather than building an automated surveillance state.

“We will look at every possible avenue to challenge this Orwellian nightmare.”

Source: UK passport images database could be used to catch shoplifters | Police | The Guardian

Also, time and again we have seen that centralised databases are a really really bad idea – the data gets stolen and misused by the operators.