Facebook’s new “proactive detection” artificial intelligence technology will scan all posts for patterns of suicidal thoughts, and when necessary send mental health resources to the user at risk or their friends, or contact local first-responders. By using AI to flag worrisome posts to human moderators instead of waiting for user reports, Facebook can decrease how long it takes to send help.
Facebook previously tested using AI to detect troubling posts and more prominently surface suicide reporting options to friends in the U.S. Now Facebook is will scour all types of content around the world with this AI, except in the European Union, where General Data Protection Regulation privacy laws on profiling users based on sensitive information complicate the use of this tech.
Unfortunately, after TechCrunch asked if there was a way for users to opt out, of having their posts a Facebook spokesperson responded that users cannot opt out. They noted that the feature is designed to enhance user safety, and that support resources offered by Facebook can be quickly dismissed if a user doesn’t want to see them.]
Facebook trained the AI by finding patterns in the words and imagery used in posts that have been manually reported for suicide risk in the past. It also looks for comments like “are you OK?” and “Do you need help?”