Spectrum customers who are also users of the company’s home security service are about a month away from being left with a pile of useless equipment that in many cases cost them hundreds of dollars.
On February 5, Spectrum will no longer support customers who’ve purchased its Spectrum Home Security equipment. None of the devices—the cameras, motion sensors, smart thermostats, and in-home touchscreens—can be paired with other existing services. In a few weeks, it’ll all be worthless junk.
While some of the devices may continue to function on their own, customers will soon no longer be able to access them using their mobile devices, which is sort of the whole point of owning a smart device.
On Friday, California’s KSBY News interviewed one Spectrum customer who said that he’d spent around $900 installing cameras and sensors in and around his Cheviot Hills home. That the equipment is soon-to-be worthless isn’t even the worst part. Spectrum is also running off with his money.
The customer reportedly contacted the company about converting the cost of his investment into credit toward his phone or cable bill. The company declined, he said.
Source: Spectrum Kills Home Security Business, Refuses Refunds for Owners of Now-Worthless Equipment
Robin Edgar
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