It wasn’t just a few credit cards: Entire travel itineraries were stolen by hackers, Easyjet now tells victims

Victims of the Easyjet hack are now being told their entire travel itineraries were accessed by hackers who helped themselves to nine million people’s personal details stored by the budget airline.

As reported earlier this week, the data was stolen from the airline between October 2019 and January this year. Easyjet kept quiet about the hack until mid-May, though around 2,200 people whose credit card details were stolen during the cyber-raid were told of this in early April, months after the attack.

Today emails from the company began arriving with customers. One seen by The Register read:

Our investigation found that your name, email address, and travel details were accessed for the easyJet flights or easyJet holidays you booked between 17th October 2019 and 4th March 2020. Your passport and credit card details were not accessed, however information including where you were travelling from and to, your departure date, booking reference number, the booking date and the value of the booking were accessed.

We are very sorry this has happened.

It also warned victims to be on their guard against phishing attacks by miscreants using the stolen records, especially if any “unsolicited communications” arrived appearing to be from Easyjet or its package holidays arm.

Perhaps to avoid spam filters triggered by too many links, the message mentioned, but did not link to, a blog post from the Information Commissioner’s Office titled, “Stay one step ahead of the scammers,” as well as one from the National Cyber Security Centre, published last year, headed: “Phishing attacks: dealing with suspicious emails and messages.”

There was no mention in the message to customers of compensation being paid as a result of the hack. Neither, when El Reg asked earlier this week, did Easyjet address the question of compo or credit monitoring services.

Source: It wasn’t just a few credit cards: Entire travel itineraries were stolen by hackers, Easyjet now tells victims • The Register