WPML (or WP MultiLingual), the most popular WordPress plugin for translating and serving WordPress sites in multiple languages.
According to its website, WPML has over 600,000 paying customers and is one of the very few WordPress plugins that is so reputable that it doesn’t need to advertise itself with a free version on the official WordPress.org plugins repository.
But on Saturday, ET timezone, the plugin faced its first major security incident since its launch in 2007.
The attacker, which the WPML team claims is a former employee, sent out a mass email to all the plugin’s customers. In the email, the attacker claimed he was a security researcher who reported several vulnerabilities to the WPML team, which were ignored. The email[1, 2, 3, 4, 5] urged customers to check their sites for possible compromises.
But the WPML team vehemently disputed these claims. Both on Twitter[1, 2] and in a follow-up mass email, the WPML team said the hacker is a former employee who left a backdoor on its official website and used it to gain access to its server and its customer database.
WPML claims the hacker used the email addresses and customer names he took from the website’s database to send the mass email, but he also used the backdoor to deface its website, leaving the email’s text as a blog post on its site [archived version here].
Developers said the former employee didn’t get access to financial information, as they don’t store this kind of details, but they didn’t rule that he could now log into customers’ WPML.org accounts as a result of compromising the site’s database.
The company says it’s now rebuilding its server from scratch to remove the backdoor and resetting all customer account passwords as a precaution.
The WPML team also said the hacker didn’t gain access to the source code of its official plugin and did not push a malicious version to customers’ sites.
The company and its management weren’t available for additional questions regarding the incident. It is unclear if they reported the employee to authorities at the time of writing. If the company’s claim is true, there is little chance of the former employee escaping jail time.