Tesla Remotely Removes Autopilot Features From Customer’s Used Tesla Without Any Notice

One of the less-considered side effects of car features moving from hardware to software is that important features and abilities of a car can now be removed without any actual contact with a given car. Where once de-contenting involved at least a screwdriver (or, if you were in a hurry, a hammer), now thousands of dollars of options can vanish with the click of a mouse somewhere. And that’s exactly what happened to one Tesla owner, and, it seems many others.

[…]

The car was sold at auction as a result of a California Lemon Law buyback, as the car suffered from a well-known issue where the center-stack screen developed a noticeable yellow border.

When the dealer bought the car at auction from Tesla on November 15, it was optioned with both Enhanced Autopilot and Tesla’s confusingly-named Full Self Driving Capability; together, these options totaled $8,000.

[…]

It’s also worth noting that those repairs on the disclosure were not actually made, which is why Alec took his car to a service center in January.

Illustration for article titled Tesla Remotely Removes Autopilot Features From Customers Used Tesla Without Any Notice

Let’s recap a little bit at this point: A Model S with Enhanced Autopilot (which includes the Summon feature) and FSD “capability” is sold at auction, a dealer buys it, after the sale to the dealer Tesla checks in on the car and decides that it shouldn’t have Autopilot or FSD “capability,” dealer sells car to customer based on the specifications they were aware the car had (and were shown on the window sticker, and confirmed via a screenshot from the car’s display showing the options), and later, when the customer upgrades the car’s software, Autopilot and FSD disappear.

Source: Tesla Remotely Removes Autopilot Features From Customer’s Used Tesla Without Any Notice