Users of UK web hosting firm 123-Reg’s email service told The Reg this morning that 96 hours after clocking the issue, they are still having trouble sending emails to users with Microsoft’s Live, Outlook or Hotmail accounts.
For its part, 123-Reg has confirmed “delays in delivering emails to Hotmail/Outlook/Live email addresses,” but provided no ETA for a fix. According to the issue ticket on its status page, filed on Saturday, September 5, the firm claimed to have identified the root cause – which it has yet to explain – and said it was “working with Microsoft” to resolve it. The issue is not believed to affect the delivery of emails being sent by customers on 123-Reg’s Microsoft 365 “platform”.
Several users have claimed the mail-forwarding issues actually began on Friday morning.
Predictably, punters are irate, with many complaining the outage is causing lost business and reputational damage.
Day ***SIX*** and email is STILL out. What are you doing about this? When will it be fixed? What about lost business and health critical emails? This is NOT good enough. We need updates, a fix and compensation. #123Outage
— MK14 Man (@mk14man) September 8, 2020
We have swapped to @gsuite from 123reg mail due to ongoing issues with mail not being sent to outlook/hotmail accounts and losing business or getting angry emails from customers who think we are ignoring them #SupportSmallBiz
As a private host with email, I feel the frustration. MS and Google are good at this.