Microsoft engineers are struggling to fix a seven-day-old, self-inflicted Office 365 IMAP outage.
IMAP access to Office 365 tanked on January 18, meaning customers could not access emails using Exchange Online via IMAP or connect third-party mail clients via IMAP.
Microsoft told disgruntled Office 365 customers that the problem affected a limited number of licensees – but that those customers hit had a “large number of users.”
The culprit was found to be a botched Microsoft update that stopped the IMAP protocol automatically loading data from Exchange Online databases.
Cloud is a great idea. Not always.