KLM to use AI on social media

In a test lasting until December this year, KLM will be using an AI to answer questions from a pool of 60000 responses in the database. It will learn from user responses to these questions. Currently KLM is answering 100000 user queries per week on social media, so this must make a huge saving!

Source: KLM zet kunstmatige intelligentie in op social media – Emerce

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