Adobe is offering its condolences to customers after an update to its Lightroom photo manager permanently deleted troves of snaps on people’s iPhones, iPads, and iPod Touches.
First reported by PetaPixel, the data annihilation was triggered after punters this week fetched version 5.4 of the iOS software. Netizens complained that, following the release and installation of that build, their stored photos and paid-for presets vanished. Adobe acknowledged the issue though it didn’t have much to offer punters besides saying sorry.
“Yesterday when I use the Lightroom Mobile, it was okay,” reported customer Mohamad Alif Eqnur.
“I still have my presets and pictures saved in the apps but today, 18th August 2020, after I updated the apps on Apps Store, all of my pictures and presets gone.”
The photo-nuking bug has apparently been fixed, and updating to the latest version of the iOS app will keep you from losing your stuff, if it hasn’t been lost already. Assets saved to the Lightroom cloud are still intact as are those on non-iOS devices.
If you had copied your photos on your Mac, PC, or Android gear, the pics will still be there. Basically, if you backed up your snaps from your iThing, you’re OK. If you left it all on your iPhone or iPad… sorry, friend.